Shipping policy

Shipping Policy:

- All orders are shipped on weekdays (only from Monday to Friday, excluding public holidays).
- All orders are generally processed within 1 to 2 business days.
- Orders placed on Saturday and Sunday will be processed on the next working day.
- We've negotiated rates with major carriers for fast, reliable service.
- Typical shipping times are between 3-5 business days
- Any unusual delay in our delivery times is due to a delay on the part of the delivery company.



Shipping Times by Country:

- Germany: 3 business days
- Italy: 3-4 business days
- France: 3-5 business days
- Luxembourg: 5-7 business days
- Netherlands: 4-6 business days
- Spain: 5 business days
- Austria: 4-6 business days
- Belgium: 4-6 business days
- Romania: 3-4 business days
- UK and Ireland: 7-9 business days;
- Greece, Croatia, Czech Republic, Estonia, Hungary, Lithuania, Poland, Slovakia, Slovenia: 4-7 business days

Packaging:

- We do not charge any additional fees or overhead for packaging.
- The most effective method for international shipping is trackable.

    Shipping Price Information:

    At Maison Scentique, we offer standard shipping with tracking for all orders. The shipping price may vary depending on the weight of the package and the destination. We are pleased to provide free shipping on all orders over €60.

    Standard EU Shipping Price Range:

    The standard shipping price with tracking ranges between €9.00 and €11 for orders below €60. However, for orders that exceed €60, shipping is entirely free.

    Transparent and Fair Pricing:

    We believe in transparent and fair pricing for our shipping services. You will only pay the actual cost of shipping for orders below €60, and there are no hidden charges.

    Shipping Upgrades:

    For customers who require faster delivery or additional shipping services, we also offer express shipping options at checkout. The available shipping upgrades and their costs will be displayed during the checkout process.

    International Shipping:

    We proudly ship our products internationally to various destinations. Please note that international shipping costs may vary based on the destination country and the weight of the package.

    Tracking and Peace of Mind:

    To ensure a smooth delivery process, all our shipments come with tracking. You will receive a tracking number once your order is dispatched, allowing you to monitor your package's journey until it arrives at your doorstep.

    Customer Support:

    Should you have any questions or need assistance with shipping-related inquiries, our customer support team is here to help. Feel free to reach out to us at contact@maisonscentique.com, and we will be glad to assist you.

    Thank you for choosing Maison Scentique. We look forward to delivering your scented treasures to you promptly and securely!

    Warm regards,

    The Maison Scentique Team